Returns & Refund Policy
Last Updated: September 7, 2026
At Container Conextion, we want our customers to feel confident about their purchase. If you are not satisfied with a product, you may request a return or exchange within 30 days of receiving your order, subject to the terms below.
We accept returns for both defective and non-defective products, including eligible products that are new or slightly used.
30-Day Return Window
You have 30 days from the date you receive your order to request a return or exchange.
After 30 days, we may not be able to accept the return or exchange.
To start a return or exchange, please contact us at:
Email: sales@containerconextion.com
Telephone: +1 (806) 368-4010
Please provide your order or invoice number, the product you purchased, and the reason for your return or exchange.
Returns for Defective Products
If your product arrives defective, damaged, or has a qualifying issue, please contact us as soon as possible.
We may ask for photographs, product information, or other details to help us review the issue.
If the product is determined to be defective, we will work with you to determine the appropriate solution. Depending on the circumstances, this may include a replacement, exchange, repair, or refund.
Returns for Non-Defective Products
We also accept returns for eligible non-defective products within the 30-day return period.
This includes situations where you have changed your mind or the product is no longer needed.
The product must be returned in acceptable condition and must not have been damaged, substantially altered, or modified after purchase.
A 15% restocking fee applies to approved non-defective returns.
Exchanges
We accept exchanges for eligible products within the 30-day return period.
If you would like to exchange your product, contact us before returning it so we can confirm availability and provide the appropriate instructions.
If the replacement product has a different price, the difference may be charged or refunded as applicable.
Exchanged products must meet the applicable return-condition requirements.
Product Condition
Our products may be sold as new or slightly used, depending on the product and available inventory.
Products being returned or exchanged should be in reasonable condition and consistent with the condition at the time of purchase.
Returns or exchanges may not be accepted for products that have been:
- Damaged after delivery
- Modified or altered
- Cut, welded, or converted
- Painted or substantially changed
- Damaged through improper use
- Damaged through neglect or improper handling
Any condition or damage that was disclosed to the customer before purchase will be taken into consideration when reviewing a return.
Return Method
Eligible returns and exchanges may be completed in store or at an approved drop-off location.
Customers should contact Container Conextion before bringing a product to a store or drop-off location so that we can provide the correct return instructions.
For large products such as shipping containers, trailers, and propane tanks, special arrangements may be required before the product can be returned.
Customers should not move, transport, or arrange transportation for a large product without first contacting us.
Restocking Fee
A 15% restocking fee applies to approved returns of eligible products.
The restocking fee is calculated based on the product price and will be deducted from the refund amount.
The fee covers costs associated with receiving, inspecting, handling, preparing, and returning the product to available inventory.
The restocking fee does not apply where prohibited by applicable law.
Refunds
Once an approved return has been received and inspected, Container Conextion will process the applicable refund within 7 days.
Refunds are normally issued to the original payment method used for the purchase.
After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.
For approved non-defective returns, the 15% restocking fee will be deducted from the refund.
Shipping and Return Costs
Shipping within the United States is free for qualifying orders.
For an approved return, return arrangements may depend on the size and type of product.
Customers should contact us before returning a product so we can provide the appropriate return instructions.
Shipping Containers
Shipping containers are large products and may require special handling and transportation.
If you need to return or exchange a shipping container, contact us before making arrangements to move the container.
Containers that have been modified, altered, damaged, converted, cut, welded, or otherwise changed after delivery may not qualify for a return or exchange.
Trailers
Trailers may be returned or exchanged when they meet the requirements of this policy and the request is made within the 30-day return period.
The trailer may be inspected before a return, exchange, or refund is approved.
Trailers that have been substantially modified, damaged, or altered after purchase may not qualify for a return or exchange.
Any applicable registration, title, licensing, or government fees may be non-refundable where permitted by law.
Propane Tanks
Propane tanks may be subject to additional safety, handling, transportation, and regulatory requirements.
Please contact us before attempting to return or exchange a propane tank.
A propane tank that has been installed, connected, filled, modified, damaged, or placed into service may be subject to additional return requirements.
All propane-related returns and exchanges must comply with applicable laws, regulations, and safety requirements.
Damaged or Incorrect Products
If you receive a product that is damaged or materially different from what you ordered, please contact us as soon as possible.
Please provide photographs and your order information so we can review the issue.
If the problem is determined to have resulted from an error on our part or qualifying damage before delivery, we will work with you on an appropriate resolution.
How to Request a Return or Exchange
To request a return or exchange, contact us within 30 days of receiving your order.
Email: sales@containerconextion.com
Telephone: +1 (806) 368-4010
Please provide:
- Your name
- Order or invoice number
- Product purchased
- Date of purchase
- Date the product was received
- Reason for the return or exchange
- Photos, if applicable
We will review your request and provide the next steps.
Please do not send a product back or arrange transportation until you have received return instructions from Container Conextion.
Contact Us
If you have questions about our return, refund, or exchange policy, please contact us.
Container Conextion
Address:
1470 SW 28th St Fort Lauderdale, FL 33315
Email: sales@containerconextion.com
Telephone: +1 (806) 368-4010
E.I.N.: 87-1858505
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Website: https://containerconextion.com